DBest · Sarwashresth Services OPC Private Limited

Privacy Policy

Effective / last updated: 29 September 2026

This Privacy Policy explains how DBest, operated by Sarwashresth Services OPC Private Limited (“DBest”, “we”, “us”), collects, uses, shares, protects and retains personal information when you use the DBest Super Platform website, mobile application and related services.

Information we may collect

Depending on the features and services you use, we may collect your name, mobile number, email address, account or member details, profile information, service requests, booking and order information, transaction and payment references, communications and support requests.

For partner, Vendor, Vaahak, Service Partner or other verified onboarding flows, we may also collect documents and information you submit for identity, KYC, business, vehicle, bank/account or regulatory verification where applicable.

Location information

When a location-dependent feature is used and permission is granted, DBest may process precise or approximate location information to provide services such as cab booking, pickup/drop routing, nearby marketplace or service availability, delivery/ride operations and related safety or service functions. Device permissions can be changed through your device settings.

Camera, photos and files

Where you choose to use upload features, DBest may access the camera, photos or files you select for profile images, KYC or partner documents, product/catalogue images, service evidence or other user-requested uploads. Access is used for the feature you initiate and is subject to device permissions.

Authentication and account access

DBest may process login identifiers and authentication information necessary to create, secure and maintain your account. If third-party sign-in services are offered, those providers may process information under their own privacy terms.

Payments and transactions

DBest may process order, booking, payment status, transaction reference and settlement information. Payments may be handled by third-party payment service providers. DBest does not need to store your complete card credentials when those credentials are collected and processed directly by the payment provider.

How we use information

We use information to create and manage accounts; provide bookings, orders and requested services; match users with relevant operational partners; process and reconcile transactions; communicate service and account updates; provide customer support; maintain security; prevent fraud and abuse; comply with legal obligations; and improve the platform.

Sharing of information

We may share information only as reasonably necessary with service providers, payment processors, authentication or communication providers, Vendors, Vaahaks, Service Partners and other operational partners involved in fulfilling a user-requested service, and with government or legal authorities when required by applicable law. We do not sell personal information as a standalone business activity.

WhatsApp, notifications and communications

If you choose to communicate with DBest through WhatsApp or other messaging/notification channels, relevant contact, message and delivery information may be processed by the applicable communication provider and DBest for service communications, support and permitted notifications.

Data security and retention

We use reasonable technical and organizational safeguards designed to protect personal information. No internet or electronic storage system can be guaranteed to be completely secure. Information is retained only for as long as reasonably necessary for service delivery, legitimate business purposes, security, dispute resolution and applicable legal or regulatory obligations.

Your choices and deletion requests

You may request access, correction or deletion of eligible personal information, subject to applicable legal, regulatory, fraud-prevention and transaction-record retention requirements. See our Data Deletion Instructions for the available request process.

Children

DBest services are not intentionally designed to collect personal information from children except where a particular service lawfully permits it with appropriate involvement or consent. If you believe a child has provided personal information contrary to applicable requirements, contact us.

Third-party services

DBest may link to or integrate third-party services. Their handling of personal information is governed by their respective privacy policies and terms.

Changes to this policy

We may update this Privacy Policy when our services, technology or legal requirements change. The current version and its effective date will be published on this page.

Contact

Privacy questions or requests may be sent to director@thebestservices.org.in.